Privacy Policy

Who we are

Sanskriti Enterprise Ltd (“Sanskriti”, “we”, “us”, “our”) is a UK-registered company operating the online retail service at https://sanskriti-retail.co.uk. For the personal data described in this policy, Sanskriti Enterprise Ltd is the data controller.

Company number: 17368505. Registered office: Piccadilly Business Centre Unit C Aldow Enterprise Park, Blackett Street, Manchester, United Kingdom, M12 6AE.

Information we collect

We collect only the information needed to provide the service:

• Account details such as name, email address, profile image, and sign-in method.
• Contact details such as mobile number.
• Order details such as order number, items, quantities, and order status.
• Bank account details where provided for refund processing.
• Technical and security records such as session cookies, audit logs, IP address, and browser information.

Google sign-in

When you sign in with Google, Google sends us the basic account information needed to create or access your Sanskriti account. This may include your name, email address, profile image, and a Google account identifier.

We use this information only for authentication, account linking, and account security. We do not request or access your Gmail messages, Google Drive, Google Contacts, Google Calendar, or any other Google content.

Public URLs used for Google OAuth verification:
https://sanskriti-retail.co.uk/privacy · https://sanskriti-retail.co.uk/terms

How we use your information

• Create and secure customer accounts.
• Process orders, amendments, cancellations, refunds, and payments.
• Show you order and fulfilment details relevant to your account.
• Share the minimum information needed with authorised parties to fulfil your order.
• Send transactional emails or messages about account access, orders, refunds, and service updates.
• Protect the service from fraud, abuse, unauthorised access, and operational errors.
• Meet legal, tax, accounting, audit, and record-keeping obligations.

Who we share information with

We do not sell personal data. We share information only where needed to operate the service:

• Authorised parties involved in order fulfilment receive the minimum information needed to complete your order.
• Service providers process data on our behalf for hosting, database storage, email delivery, authentication, logging, monitoring, and communications.
• Authorised Sanskriti Enterprise Ltd team members may access customer, order, and payment information where needed for operations.
• Law enforcement, regulators, or advisers may receive information where required by law, tax, accounting, dispute resolution, or security obligations.

Cookies

We use essential cookies to keep you signed in, protect your account, remember your consent choices, and operate the website. We do not use advertising or third-party tracking cookies.

Retention

We keep personal data only for as long as needed for the purposes described in this policy. Account and contact details are held while your account is active. Order, payment, refund, consent, audit, and accounting records may be retained for legal, tax, financial, security, and operational reasons. When data is no longer needed it is deleted or anonymised.

Your rights

Under UK GDPR you have rights to access, correct, delete, restrict, object to, or receive a portable copy of your personal data. In practice:

• You can update many profile details from your account profile page.
• You can download a copy of your account data from your profile page when signed in.
• You can request account deletion from your profile page. Some order or financial records may be retained after personal details are removed or anonymised.
• You can withdraw data-sharing consent from your profile page. Withdrawing consent may affect your ability to use the service or have pending orders fulfilled.

Security

We use access controls, secure authentication, encrypted transport, audit logging, and operational safeguards to protect your personal data. No online service can guarantee absolute security, but we take appropriate technical and organisational measures to limit risk.

Children

Our service is intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

Changes to this policy

We may update this policy when our service, legal requirements, or operational processes change. The latest version will always be published on this page with the effective date shown above.

Contact and complaints

Sanskriti Enterprise Ltd, company number 17368505. Registered office: Piccadilly Business Centre Unit C Aldow Enterprise Park, Blackett Street, Manchester, United Kingdom, M12 6AE.

For privacy questions or to exercise your rights, contact Sanskriti Enterprise Ltd at support@sanskriti-retail.co.uk.

If you are in the UK and are not satisfied with how we have handled your data, you may also complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint.